Flight status clearly shows connecting flight is canceled but does not give option to re book. There needs to be an update made for this!! It sounds like a lot of people were left stranded Monday and Tuesday. I agree there does need to be an option to help you rebook right away. I have no affiliation with Southwest; I just write about them a lot. But in these cases, I have typically seen Southwest be very generous. You can can also try sending them a message through Southwest.
Good luck! Southwest canceled my flight to San Diego at midnight. What a mess my car rental and hotel were accommodating. This is so irritating my vacation is messed up. If you booked a flight with Rapid Rewards points, they'll be refunded back into your loyalty account. If you booked a flight with cash, it will either be refunded back to your method of payment or converted into Southwest travel funds, depending on the type of fare you booked.
Even for nonrefundable reservations, if you cancel within 24 hours of booking, you can receive a refund back to the original form of payment or convert the airfare into travel funds.
If you get Southwest travel funds after canceling a Southwest Airlines flight, be aware that there are some restrictions to using your credit. The travel funds are accessible only with the confirmation number and the name of the original ticketed passenger — in other words, they're not transferable to anyone else.
There's also an expiration date: You'll need to use the travel funds and take the new flight within one year of the original date of your flight. Since the flight cancellation policy is customer-friendly and the process is relatively simple, you should consider canceling if your plans change or the price drops. You can always rebook with your points, travel funds or cash refund. We're nerdy about Southwest and think you might be too.
Keep reading to learn more about the airline and how to fly it like a savvy points traveler. The complete guide to the Southwest Rapid Rewards program. Southwest Airlines sweet spots — How to book outsized value flights for free. How to buy Southwest points. Can you have two Southwest credit cards? Here are our picks for the best travel credit cards of , including those best for:. How do I cancel a flight on Southwest Airlines?
How to change or rebook your Southwest Airlines flight. How to get a refund on Southwest Airlines. For flights booked with cash. It advises passengers to ask airline staff whether they will pay for a hotel room or meals. Southwest Airlines did not immediately respond to CNN Travel's questions about hotel or meal compensation, but the airline has said it is trying to get passengers rebooked.
Leocha says customers should ask about "distressed passenger" hotel rates. They're typically offered to elite passengers, he said, but can be extended to other travelers. Cash refunds. Airlines are not required to rebook passengers on another airline's flight with available seats, according to the DOT, although they sometimes will and it's definitely worth asking. Southwest Airlines has no change fees, although fare differences typically apply. The airline has not yet responded to a query about whether fare differences apply to this weekend's disruptions.
When an airline cancels the flight, passengers are entitled to get their money back for the ticket if they decide not to travel. And they should insist on cash over vouchers. Department of Transportation rules confirm that you can get your money back for a flight canceled by your airline -- even for nonrefundable tickets.
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